Draft: needs legal review. Not in force yet.

Refunds

• 14 days, no questions. If a new subscription isn't for you, ask for a refund within 14 days of paying and you get all of it back.
• Cancelling stops the next renewal; the plan keeps working to the end of the period you paid for. Unused time after the first 14 days isn't refunded, except where the law says otherwise.
• Team seats you remove are credited, prorated, against your next bill, as Paddle calculates it.
• If the hosted service is down for a long stretch through our fault, ask and we'll refund that time.

Paddle, our merchant of record, processes refunds. Request one from the link in your receipt email, from the billing page (Manage billing), or at paddle.net. The seller is Craftly Oy.